Return & Refund Policy
Order Cancellation
We accept order cancellation requests before your order has been shipped. If your cancellation request is approved, a full refund will be issued.
Once an order has been shipped, it cannot be cancelled.
Returns
We offer a 14-day return policy. You have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as received, unused, unworn, with original tags and packaging included.
Personalized or customized products are not eligible for return unless there is a quality issue with the product.
How to Start a Return
To request a return, please contact our customer support team at:
Please include your order number, the reason for the return, and photos or videos if the item is damaged or defective. This helps us process your request faster.
Return Shipping
If the return is caused by a customer preference or change of mind, the customer is responsible for return shipping costs.
If the item arrives damaged, defective, or incorrect due to our error, Glenvy will cover the return shipping cost.
We do not charge any restocking fees for returns.
Exchanges
The fastest way to receive a different item is to return your original purchase and place a new order after your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.
Late or Missing Refunds
If you have not received your refund after the processing period, please check with your bank or payment provider first.
If you still have not received your refund, please contact us at:
Contact Us
For any return or refund questions, please contact our customer support team: