Privacy Policy

Privacy Statement

We take your privacy seriously and this Privacy Statement explains how Glenvy ("we", "us", or "our") collects, uses, shares, and processes your personal information.

Glenvy operates this website and online store using Shopify's ecommerce platform. Shopify enables us to provide products, process transactions, and deliver a secure shopping experience.

This Privacy Statement describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, purchase products, or communicate with us.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data may include information linked with other information that allows us to identify you.

Personal data does not include information that has been permanently anonymized or aggregated so that it can no longer reasonably identify you.

Promoting Safety and Security

We follow principles of legality, transparency, and responsible data processing. We collect and use only the information necessary for specific business purposes and take appropriate technical and administrative measures to protect your personal information.

We may use personal information to verify customer activity, prevent fraud, investigate suspicious activity, maintain website security, and protect our customers and services.

What Personal Data We Collect

We may collect the following categories of personal information depending on how you interact with our website and services:

1. Information You Provide

  • Name, email address, phone number, billing address, and shipping address.
  • Payment information required to complete purchases, including transaction details. Payment information is securely processed by third-party payment providers and is not stored directly on our servers.
  • Information provided when contacting customer service, participating in surveys, promotions, or other activities.

2. Information Automatically Collected

  • Device information, including device type, browser type, operating system, and IP address.
  • Website usage information, including pages visited, interactions, and browsing activity.
  • Information collected through cookies and similar technologies.

Sources of Personal Information

We may collect personal information from:

  • Information you provide directly when placing an order, contacting us, or using our services.
  • Information automatically collected when you visit or use our website.
  • Trusted service providers that process information on our behalf.
  • Business partners and third-party services where permitted by law.

How We Use Your Personal Information

We generally use personal information to provide, improve, and develop our products and services, communicate with customers, support marketing activities, and protect our business and customers.

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Provide customer support and respond to inquiries.
  • Send order confirmations and service-related notifications.
  • Improve website performance, products, and customer experience.
  • Analyze website traffic and marketing performance.
  • Detect and prevent fraud or unauthorized activity.

Cookies

Cookies are small text files stored on your device when you visit a website. Glenvy uses cookies and similar technologies to provide, protect, and improve our services.

Cookies help us to:

  • Remember customer preferences and shopping activities.
  • Understand how visitors use our website.
  • Improve website functionality and security.
  • Measure advertising performance and provide relevant content.

Use of Cookies

The cookies we use may collect information about your browser, device, website activity, and interactions with our services.

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.

Disclosure of Personal Data

We may share personal information with trusted third parties that help us operate our business, provide services, and improve customer experience.

These third parties may include:

  • Shopify, which provides our ecommerce platform and store infrastructure.
  • Payment providers such as PayPal and other secure payment processors.
  • Shipping and fulfillment partners that help deliver customer orders.
  • Analytics providers such as Google Analytics.
  • Advertising platforms such as Meta, TikTok, Pinterest, and Snapchat.

We only share personal information when necessary to provide our services, improve our products, support our business operations, or comply with legal requirements.

Data Disclosure, Storage, Transfer, and Processing

We may process and store personal information in countries other than your country of residence. We take reasonable steps to ensure that your information remains protected in accordance with applicable privacy laws.

For customers located in the European Economic Area (EEA) or United Kingdom, personal data processing may be based on applicable legal grounds under the General Data Protection Regulation (GDPR), including consent, contractual necessity, legal obligations, and legitimate interests.

Legal Compliance and Protection of Rights

We may disclose personal information when required by law, legal process, government request, or when necessary to protect our rights, customers, services, and business operations.

This may include preventing fraud, enforcing our policies, investigating violations, or protecting against security threats.

Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

  • The right to access personal information we hold about you.
  • The right to correct inaccurate personal information.
  • The right to request deletion of your personal information.
  • The right to restrict or object to certain processing activities.
  • The right to receive your personal information in a structured and commonly used format where applicable.

To exercise your privacy rights, please contact us. We may need to verify your identity before processing your request.

Third-Party Websites and Services

Our website may contain links to third-party websites, products, or services.

Glenvy is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services before providing personal information.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, misuse, or disclosure.

Although we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide our services, fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements.

Children's Privacy

Glenvy does not knowingly collect personal information from children under the age required by applicable laws.

If you believe that a child has provided personal information to us, please contact us and we will take reasonable steps to remove such information.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our business practices, technologies, services, or legal requirements.

Any updates will be posted on this page with the revised effective date. Your continued use of our website after changes are posted means that you accept the updated Privacy Statement.

Contact Us

If you have any questions about this Privacy Statement, our privacy practices, or your personal information, please contact us:

Email: customer@glenvy.com